Job Title – Junior Customer Service Representative
Location – Flowery Branch, GA
Onsite | Full Time | Temp to Hire
Pay – $17.50/hr
Job Summary of the Junior Customer Service Representative position
The Customer Service Representative is responsible for handling inquiries via phone and e-mail, troubleshooting parts, processing orders accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment.
Responsibilities of the Junior Customer Service Representative position
Responsible for answering 50-90 customer calls related to the tools and parts per day in a timely manner
Handles inquiries received by phone and electronically, including but not limited to quotes, order status, ETA’s, claim status, repair status, return requests, billing/shipping errors, etc.
Responsible for processing orders submitted via phone, EDI, B2B, email and fax, including verifying customer account number, pricing, ship from location, product availability, etc.
Responsible for processing claims, processing credit card payments.
Works on complaints concerning billing or service rendered
Strong emphasis on data entry with related computer responsibilities while maintaining telephone support as needed.
Must engage in troubleshooting tools over the phone to get the functioning.
Handles orders when assigned, including managing the inbox, responding to inquiries.
Will be trained to create/review various reports in order to improve the management of accounts for our customers both internal and external.
This position also requires the tech support representative to execute a great deal of follow up with the customers and sales reps.
Meets all expected minimum KPI requirements set forth for the department (orders, tasks, special projects, etc.), including but not limited to Upsells as assigned.
Confers with shipping, warehouse, or carriers to expedite or trace missing or delayed shipments.
Requirements of the Junior Customer Service Representative position
Must have a keen eye for detail, a commitment to accuracy and possess exceptional organizational skills.
The ability to work in high-pressure situations, multi-task and problem solve.
Strong computer skills, including the ability to master new systems and to enter data quickly and accurately.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.
Bilingual (English & Spanish a PLUS)
Updated resume is required for consideration. Background check required prior to start date. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship