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Customer Service Representative (w/ Excel)
Reno, NV · Customer ServiceJob Title – Customer Service Representative
Company Location – Reno, NV
On-site, Full Time
Temporary-to-hire
Pay –$23/hr. DOE
Work Schedule: 8am-5pm M-F
Job Summary of the Customer Service Representative position
We are seeking two Customer Service Representatives to work with a national company in a fast-paced order processing environment and sales reporting. The ideal employee should have strong Excel experience and must be able to have worked in an environment where you are navigating within various application screens and systems.
Responsibilities of the Customer Service Representative position
Handle all customer inquiries
Entering customer sales orders expeditiously and accurately
Oversee delivery schedule to customers
Responsible for customer order and correspondence files
Review order confirmations and confirm customer pricing and shipping dates
Process customer credits/returns
Support Sales Management with daily, weekly and monthly reporting
Work closely with the purchasing department and sales managers to review customer forecasts and pipelines
Assist regional sales team
Support Customer Service Leadership with high level customer issues and report analysis
Set-up and maintenance of all customer master files within our system/database
Maintaining all customer shipping schedules and communication changes
Updating and maintaining accurate customer price lists and correspondence files
Requirements of the Customer Service Representative position
Minimum of 5 years customer service experience
Experience in sales order and shipment processing
Advanced training in MS Excel
Experienced working with any ERP system
Strong researching abilities and able to navigate through various computer screens/ systems
Strong written and verbal communications skills with the ability to push projects along internally
Strong attention to detail
Ability to type 40+ wpm
Proficient in MS Office Suite
Flexibility to work overtime (if needed)
Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.
Company Location – Reno, NV
On-site, Full Time
Temporary-to-hire
Pay –$23/hr. DOE
Work Schedule: 8am-5pm M-F
Job Summary of the Customer Service Representative position
We are seeking two Customer Service Representatives to work with a national company in a fast-paced order processing environment and sales reporting. The ideal employee should have strong Excel experience and must be able to have worked in an environment where you are navigating within various application screens and systems.
Responsibilities of the Customer Service Representative position
Handle all customer inquiries
Entering customer sales orders expeditiously and accurately
Oversee delivery schedule to customers
Responsible for customer order and correspondence files
Review order confirmations and confirm customer pricing and shipping dates
Process customer credits/returns
Support Sales Management with daily, weekly and monthly reporting
Work closely with the purchasing department and sales managers to review customer forecasts and pipelines
Assist regional sales team
Support Customer Service Leadership with high level customer issues and report analysis
Set-up and maintenance of all customer master files within our system/database
Maintaining all customer shipping schedules and communication changes
Updating and maintaining accurate customer price lists and correspondence files
Requirements of the Customer Service Representative position
Minimum of 5 years customer service experience
Experience in sales order and shipment processing
Advanced training in MS Excel
Experienced working with any ERP system
Strong researching abilities and able to navigate through various computer screens/ systems
Strong written and verbal communications skills with the ability to push projects along internally
Strong attention to detail
Ability to type 40+ wpm
Proficient in MS Office Suite
Flexibility to work overtime (if needed)
Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.