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Tech Support Representative

Buford, GA · Customer Service
Job Title – Tech Support Representative 
Location – Buford, GA
Onsite, Full Time, Temp to Hire
Salary – $17-18/hr.
Job Summary of the Tech Support Representative  position
The Tech Support Representative is responsible for handling inquiries via phone and electronically, processing orders and/or claims accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills, as well as exercising some independent judgment.  The representative will work with all departments of the Company to ensure the customer is satisfied to the best of ability.  

Responsibilities of the Tech Support Representative  position
Responsible for answering 50-90 customer calls related to the Power Tool Industry per day in a timely manner while ensuring superior customer service is delivered at all times to all customers both external and internal.
Handles inquiries received by phone and electronically
Responsible for processing claims.
Must engage in troubleshooting Power Tools (Cordless Battery Operated and Corded Electric) Outdoor Power Equipment- String Trimmers, Chainsaws (Cordless, Corded Electric and Gas), Generators, Hedgers, etc.
Position will also require the individual to work on special projects with the Customer Service Management team.
Will be trained to create/review various reports in order to improve the management of accounts for our customers both internal and external.
This position also requires the tech support representative to execute a great deal of follow up with the customers and sales reps.
Requirements of the Tech Support Representative  position
Must have a keen eye for detail, a commitment to accuracy and possess exceptional organizational skills.
Must be able to multi-task & have analytical & strong problem solving skills
Excellent verbal and written communication skills
Completes projects on time.
The ability to work in high-pressure situations in a deadline-driven environment
Professional office and email etiquette.
Bilingual (English & Spanish).
Updated resume is required for consideration. Background check required prior to hire. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.

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