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Customer Care Representative

Houston, TX · Customer Service
Job Title – Customer Care Representative
Location – Spring, TX
Full Time, Direct Hire - Non-Exempt
Off-site During COVID-19
Pay- $17.00-$18.25/hr
Job Summary of the Customer Care Representative position
Integr8staff seeks a dependable, resourceful and detail-oriented Customer Care Representative to support the Human Resources operations in a call center-type environment for a highly-regarded, award-winning, global organization. This is an opportunity to start a long and promising career with an organization that will offer great room for advancement in your career.
Responsibilities of the Customer Care Representative position
Responds timely, efficiently and accurately to customer calls
Manage inbound and outbound calls in a timely manner
Gathers information from each caller to accurately provide the best possible solutions
Communicates appropriate responses to customer issues and acts quickly to resolve them
Skilled on all internal services tools and provides coaching to customers on these tools.
Follows internal company communication and “scripts” when handling different call topics
Walk customers through Dayforce steps for basic transactions
Responds to and completes basic employee questions and transactions
Guides and walks customers through self-service when applicable
Identifies customer’s call needs and clarify needs to accurately create an internal case
Responsible for documenting all customer interactions, requests, resolution
Works closely with the internal team to share knowledge and ensure cases are completed.
Identifies call exceptions and follows internal company escalation process provided
Provides follow through and ensures closure for all cases created
Requirements of the Customer Care Representative position
High School diploma or GED required
At least 1 year of Call center and/or Customer Service experience required
Bilingual speaking English/Spanish preferred
Must have experience working in a remote/ offsite environment
Human Resources skills highly desirable
Excellent listening skills with a patient and empathetic demeanor
Clear and effective verbal and written communication skills
Dedication to customer satisfaction
Ability to multitask and prioritize while maintaining a positive and professional attitude
Proficient with Microsoft Office products
Accurate data entry skills with attention to detail
Strong Time management skills are a MUST
Maintain a high level of confidentiality and professionalism
Ceridian Dayforce experience is a plus
Updated resume is required for consideration.  Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.
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