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Customer Service Representative
Brea, CA · Government/MilitaryJob Title –Customer Service Representative (Aerospace Exp. Required)
Company Location – Fullerton, CA
100% On-site, Full Time
Pay $25-27/hr
Job Summary of the Customer Service Representative position
Integr8staff seeks a Customer Service Representative with proven aerospace and defense experience.
Responsibilities of the Customer Service Representative position
Analyze and interpret customer contract purchase order paperwork for accuracy and communicate exceptions to customer with professional negotiation and communication techniques.
Work directly with customers, understand and solve account related issues on a regular basis through phone, emails, customer portals and in-person.
Oversee and execute orders, schedules and related purchase contract pricing and issues.
Ensure adherence to contract terms for entire order cycle process.
Analyze customer purchase order contract packages for accuracy and compliance to company terms and conditions.
Lead and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues.
Flag questionable terms and conditions for resolution to management.
Monitor and report progress on specific activities, as required by management and/or purchase order requirements.
Process orders, and purchase order changes on assigned accounts, which include price verification, part numbers, lead times, and entry of orders into ERP system.
Manage the purchase order/job change portion of customer portals.
Research and respond to order delays.
Discernment of export documentation and/or other required export licenses/agreements and administering of same in support of export laws and purchase order/program requirements.
Ensure all requests for quotes are completed on time and in accordance with company pricing guidelines and policies.
Collaborate with other functional groups within the company to ensure delivery of accurate pricing and manufacturing lead time estimates.
Receive, research and process customer return requests.
Develop solutions for customer independently.
Assist customer with resolving issues related to product availability and delivery.
Gain/establish a working knowledge of company functions, product and manufacturing processes for the company.
Other duties as assigned.
Requirements of the Customer Service Representative position
High School Degree or equivalent.
Minimum 1 year of successful customer service work experience in a manufacturing environment or similar.
Ability to handle and prioritize multiple issues simultaneously.
Use prior experience and knowledge of company policies and procedures to resolve non-standard problems.
Intermediate proficiency in Excel a must. Use MS Word and PowerPoint.
Excellent verbal and written communication skills in English.
Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.
Company Location – Fullerton, CA
100% On-site, Full Time
Pay $25-27/hr
Job Summary of the Customer Service Representative position
Integr8staff seeks a Customer Service Representative with proven aerospace and defense experience.
Responsibilities of the Customer Service Representative position
Analyze and interpret customer contract purchase order paperwork for accuracy and communicate exceptions to customer with professional negotiation and communication techniques.
Work directly with customers, understand and solve account related issues on a regular basis through phone, emails, customer portals and in-person.
Oversee and execute orders, schedules and related purchase contract pricing and issues.
Ensure adherence to contract terms for entire order cycle process.
Analyze customer purchase order contract packages for accuracy and compliance to company terms and conditions.
Lead and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues.
Flag questionable terms and conditions for resolution to management.
Monitor and report progress on specific activities, as required by management and/or purchase order requirements.
Process orders, and purchase order changes on assigned accounts, which include price verification, part numbers, lead times, and entry of orders into ERP system.
Manage the purchase order/job change portion of customer portals.
Research and respond to order delays.
Discernment of export documentation and/or other required export licenses/agreements and administering of same in support of export laws and purchase order/program requirements.
Ensure all requests for quotes are completed on time and in accordance with company pricing guidelines and policies.
Collaborate with other functional groups within the company to ensure delivery of accurate pricing and manufacturing lead time estimates.
Receive, research and process customer return requests.
Develop solutions for customer independently.
Assist customer with resolving issues related to product availability and delivery.
Gain/establish a working knowledge of company functions, product and manufacturing processes for the company.
Other duties as assigned.
Requirements of the Customer Service Representative position
High School Degree or equivalent.
Minimum 1 year of successful customer service work experience in a manufacturing environment or similar.
Ability to handle and prioritize multiple issues simultaneously.
Use prior experience and knowledge of company policies and procedures to resolve non-standard problems.
Intermediate proficiency in Excel a must. Use MS Word and PowerPoint.
Excellent verbal and written communication skills in English.
Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.