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Junior Customer Service Representative

Buford, GA · Customer Service

Job Title – Customer Service Representative (IC)
Location – Buford, GA
Onsite, Full Time, Temp to Hire
Pay – $17-18/hr.
Job Summary of the Customer Service Representative position
The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing orders accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment.  

Responsibilities of the Customer Service Representative position
Position is 50% phone calls, and 50% entering orders
Handles inquiries received by phone and e-mail, Fax, EDI: including but not limited to quotes, order status, ETA’s, claim status, repair status, return requests, billing/shipping errors, etc.
Verifying customer account number, pricing, ship from location, product availability, taking credit card payments, etc.
Upselling Promotional offers to customers during quoting/ordering process.
Initiates and issues return goods authorizations.
This position requires the ability to execute data entry of sales orders, check requests, AR adjustments, return credits, sales adjustments, debits/ credits from customers both internal and external as assigned.

Requirements of the Customer Service Representative position
Must have a keen eye for detail, a commitment to accuracy and possess exceptional organizational skills.
The ability to work in high-pressure situations, multi-task and problem solve.
Strong computer skills, including the ability to master new systems and to enter data quickly and accurately.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.
Bilingual (English & Spanish a PLUS)
Updated resume is required for consideration. Background check required prior to start date. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.

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