Job Title – Solutions Specialist
Location – Near Buena Park, CA
On-site, Direct Hire
Pay - $22/hr.
Job Summary of the Solution Specialist position
Integr8staff seeks a Solution Specialist to provide sales, customer service and administrative support to the company’s retail department as an alternating retail sales associate. A high-level of accuracy and professionalism are required, as the position involves working with customers, prospects and other companies.
Responsibilities of the Solution Specialist position
Welcome customers, ask questions to learn about their needs, provide recommendations, and close the sale.
As part of the retail department, email, chat and call queue, will answer customer inquiries, resolve problems and convert to a sale when possible.
Interacts with external customers, via prospecting and relationship management, to increase sales volume.
Provides a demonstration and explanation of the recommended products and solution.
Maintain a positive and professional attitude and foster teamwork.
Document sales generated by creating or updating customer record
Process payments by totaling purchases; processing credit card charges, etc.
Use NetSuite to track your sales pipeline to ensure accurate reporting of customer activities, opportunities, etc.
Daily management of retail portals to ensure adequate inventory is available.
Use NetSuite to produce daily and monthly stats and metric reports.
Responsible for maintaining the Department Handbook; identifying needed updates to policies and procedures as needed.
Solicit new contractors for installation projects.
Training preparation and coordination.
Assist the Solutions team with day to day operational issues
Other projects as assigned
Wearing of proper safety equipment is required
Requirements of the Solution Specialist position
Associates degree or equivalent years of experience
Excellent communicate in English both verbally and in written form
2+ years of progressive inside sales and sales support experience
2+ years of retail sales experience preferred
Continuing education in sales training desired
Experience with lead generation and coordination
Proficient in Microsoft Applications (i.e. Outlook, Excel, Word)
NetSuite experience a plus
Able to pass a pre-employment background and drug screening
Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.